This privacy notice explains how Urban Explorer Tours handles personal data for website visitors, inquiry submissions, and booking-related communication. It is written to help you understand what we collect, why we use it, and how to make a verified privacy request.
You may ask to access, correct, or delete certain personal data, and you may object to or restrict some processing where the law allows it. If we rely on your consent for a specific use, you may withdraw that consent for future processing. We may need to keep some information where required for legal, security, or recordkeeping reasons.
To protect your information, we may ask for details that help us confirm your identity and understand the scope of your request. Once verified, we will review the request and respond within a reasonable period, subject to any legal exceptions or operational limits that apply to the data involved.
Inquiry and booking records are retained for the period needed to manage the request, complete the service, maintain business records, and address follow-up questions. When data is no longer required, we delete it or de-identify it where appropriate, unless a longer period is needed to meet legal, accounting, or dispute-handling obligations.
When we make material changes, we will update the policy text on the website and may use a reasonable notice method if the change affects how personal data is handled. The version in force is the one published at the time you use the site, unless a later notice states otherwise.
Data handling overview
This section outlines the categories of personal information we may process, where that information comes from, the types of cookies used on the site, and the controls available to you.
Depending on how you use the website, we may process your name, email address, phone number if you provide it, inquiry message, tour date and group details, and any accessibility or dietary information you choose to share. We also process limited technical data such as server request metadata and browser and device information to keep the site secure and deliver it properly.
We receive personal data when you submit a contact or booking request, communicate by email or phone, or provide details needed to confirm a tour. Technical data is collected automatically when you visit the website, including information generated by your device, browser, and server interactions.
The website uses cookies that support essential operation and cookies that store privacy preferences. We do not state that analytics or marketing cookies are active. Any cookie settings are used to maintain the site, remember your choices, and support a stable browsing experience.
We use cookies and similar tools only for essential site operation and to remember privacy preferences. You can manage cookies through your browser settings, and you may clear stored preferences at any time. If you disable essential cookies, some parts of the website may not function as intended.
Personal data is used to respond to inquiries, review tour dates and group details, confirm bookings, manage payment-related administration, and carry out contact form responses. We also use limited technical data to maintain website security, diagnose issues, and ensure the site is delivered correctly. Where you provide accessibility or dietary information voluntarily, we use it only to assess whether a requested route or arrangement can be supported.
We may share personal data with operational partners that help us run the website, process communications, or support technical delivery. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data if we are required to do so by law, court order, regulatory request, or similar legal process. We may also share information when necessary to protect our rights, investigate security issues, or respond to a lawful request connected with the website or a booking.
